1.1 In this Guarantee “you” or “your” means the customer who has bought a MiBed manufactured by Furmanac Bedding Company. References to “us” “we” or “our” are references to Furmanac Ltd (Company Number 1059575).
1.2 This Guarantee relates to the repair of your MiBed Mattress or Base. For the Guarantee to be valid however,you must keep to the conditions of this Guarantee.
1.3 Your Guarantee expires 5 years from the delivery date of the order to the retailer.
How to Make a Claim
2.1 In the unlikely event of a manufacturing defect occurring during the first 5 years for the base and mattress of purchase, you must contact your retailer who will assist you with your complaint. Any replacement, repair or refund during this period can only be obtained from your retailer under their terms and conditions of sale.
2.2 For electrical manufacturing faults within 5 years, Furmanac will provide replacement parts to the retailer in order to be able to repair the bed.
2.3 For other manufacturing faults within 5 years, we will discuss with the retailer whether a repair by a Furmanac technician or replacement will be offered. Whether your Furmanac bed is repaired or replaced will be at our sole discretion.
3.1 Before agreeing to replace or repair your Furmanac MiBed under this Guarantee,we reserve the right to require that it is returned to us.
3.2 We reserve the right to refuse to replace or repair your Furmanac bed:-
3.2.1 Where the defect is due to causes other than faulty materials or workmanship;
3.2.2 If it soiled or in an unsanitary condition;
3.2.3 Where the defect is due to a non Furmanac product being used in conjunction with a MiBed product;
3.2.4 Where the defect has occurred if the bed has been operated whilst sitting on side (twisted bars);
3.2.5 Where the recommended weight limit of 120kg has not been adhered to for a standard frame or where the recommended weight of 160kg has not been adhered to for a reinforced frame.
3.3 This guarantee excludes accessories such as, but it is not limited to, Headboards and Massage systems.
3.4 This guarantee does not include fabric faults.
3.5 We regret that when repairing or replacing your Furmanac bed under this warranty, we must reserve the right to use alternative specifications or materials which may not match other items in a set.
3.6 This Guarantee is inly applicable to UK mainland retailers. If you are based outside mainland United Kingdom, you will be required to pay a surcharge for the repair of your Furmanac MiBed.
4.1 This Guarantee applies to you only and may not be transferred.
4.2 This Guarantee will be governed by English Law.
THIS GUARANTEE DOES NOT AFFECT YOUR STATUTORY RIGHTS